In January 1999 the Workmate maintenance system was installed at the Douglas Pharmaceuticals manufacturing facility in Henderson, Auckland. Douglas is a pharmaceutical manufacturing and packaging plant that is wholly New Zealand owned.

Hygiene, quality and manufacturing processes must meet the most stringent standards and the systems implemented to manage these functions must be of the highest quality and provide the reporting functions that a demanding and rigorous work environment determines.

Workmate was selected for its ease of use, flexibility and ability to be configured to fit the specific working environment at Douglas Pharmaceuticals.

As Ian King Chief Engineer at Douglas says "We maintain a pharmaceutical manufacturing plant, and comprehensive security, air purification and conditioning systems. The plant is maintained by a number of contractors and in-house staff and we needed a tool that could help us to effectively manage a very fluid environment. Workmate is the ideal tool for the task and has been very easy to implement. The system has enabled us to collect and use valuable information within weeks."

Dominic Rajesh Maintenance Manager for Douglas has been amazed by how well received the Workmate system has been by the trade staff.

"I am really astounded by the enthusiasm that our trade staff have for the system. The guys have picked it up and run with it, which has made it incredibly easy for us to implement. I never expected this aspect of the installation to be so easy - Workmate really is fantastic".