There is a saying that goes:

"A wise man will only build his house when he has first sat down and worked out how much it will cost."

Managing a process and managing the resources that enable you to provide your products and/or services is no different from building a house. What your operational costs are will have a major influence on your company's profits.

Determining the cost of operating your organisation's infrastructure can only be accomplished with accurate information.

Once the current cost has been quantified it is possible to highlight those areas of your operation that are costing the most money.

Most typically you will find that 20% of your infrastructure will be costing 80% of your expense. Only when the most costly 20% of your infrastructure is determined can any meaningful decision be made that will lead to significant savings.